Although prior versions of BCM came in the Small Business edition of Office, it’s now only available in the Professional Plus edition – and this change, along with a distinct lack of communication over its 2010 release and the recent dropping of Microsoft’s Office Accounting, has made many nervous about its future. A new user experience makes BCM very flexible and easy to use, and. Manage your business contacts, track opportunities through the sales cycle, send personalized marketing campaigns, and organize your business projects. Perhaps more worrying than this, however, is that BCM 2010 doesn’t seem to be a priority for Microsoft any more. The new version of Business Contact Manager (BCM) for Outlook 2010 is far more powerful and flexible than BCM for Outlook 2007. The Sales module lets you apply automatic scoring to leads based on custom criteria, and to set your own sales stages. The Marketing tasks are better, allowing you to select customers by criteria or manually and send email, letters or brochures through Outlook, Word or Publisher. ![]() The Project Management features are hardly worth the bother, with no precedence information on tasks nor any roll-up between task and project completion. You can then have the exciting prospect of calling them and reading through a “script” to find out when they’re going to pay. You only know a customer is overdue to pay if you manually mark their record as overdue. ![]() There’s no integration between BCM and any sales ledger or accounts data. BCM 2010 assumes you’re buying and selling things with suppliers and customers that number a few hundred at most. ![]() Most notably, the underlying structure can’t be changed.
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